Operational flow

How Tasqly Works

Configure in minutes. Capture requests anywhere. Route intelligently. Fulfill fast. Escalate automatically. Optimize continuously.

End-to-End at a Glance

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Setup & Configuration

Locations, teams & shifts

  • Create venues, zones, and back-of-house areas
  • Define roles (runner, cook, concierge, supervisor)
  • Set shift patterns and staffing caps

Request types & forms

  • Custom fields (photos, quantities, notes)
  • Templates for suites, concessions, facilities
  • Validation and per-item limits

SLAs & policies

  • Target response/resolve windows per category
  • Auto-acknowledgement and auto-close rules
  • Escalation paths and quiet hours

Time to pilot: many teams configure a complete pilot in under 10 minutes.

Request Submission

Capture requests where work starts—no downloads required.

Every submission creates a traceable ticket with metadata, attachments, and SLA timers.

Smart Dispatch

Tasqly’s routing engine evaluates multiple signals to assign the right person instantly.

Manual overrides and bulk actions are always available from the workboard.

Task Fulfillment

Managers have real-time visibility and can intervene with reassignment or bulk updates.

Dynamic Escalation

When SLA thresholds are at risk, escalation kicks in automatically.

T0: Create

Timer starts based on request type and priority.

T1: Nudge

Unaccepted or idle? Send a gentle reminder to primary assignee.

T2: Escalate

Reassign to secondary team or notify the on-duty supervisor.

T3: Incident

Optional incident flag, additional comms, and post-mortem tasking.

All escalations are logged for compliance and continuous improvement.

Reporting & Optimization

−38%
Median turnaround
+22
NPS lift (hospitality)
95%
On-time SLA (Teams)

Start in Minutes

1) Configure

Add locations, roles, request types, and SLAs. Print QR codes.

2) Invite

Onboard staff, set shifts, and enable push or Slack/Teams.

3) Go Live

Monitor the live board and iterate with built-in analytics.

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