General
What is Tasqly? ⌄
Tasqly is a request & task management platform that unifies guest submissions and back-of-house work. Teams route, track, and resolve requests in real time with SLAs, KDS, analytics, and an installable PWA.
Who is Tasqly for? ⌄
High-velocity operations: sports & entertainment venues, hospitality groups, corporate facilities, healthcare and campus ops—anywhere timely service matters.
What outcomes should we expect? ⌄
Customers report faster turnarounds, higher guest satisfaction, and clearer accountability. See our case studies for examples across venues and hotels.
Does Tasqly replace radios? ⌄
We reduce radio dependence by centralizing requests, timers, and notifications—so work is less noisy and more trackable. Radios can stay for emergencies or special cases.
Product & Features
Does it work offline? ⌄
Yes. The PWA queues actions offline and syncs automatically on reconnect. Ideal for back-of-house areas with spotty Wi-Fi.
Do you have a Kitchen Display System (KDS)? ⌄
Yes. Switch between Active/Delivered, filter by role/location, and enable optional auto-print on receive. Touch-optimized for prep stations.
Can guests submit by QR or public link? ⌄
Absolutely. Generate portals and QR codes per suite, bank, or venue so guests and staff can submit without logging in.
Can we customize fields, routes, and statuses? ⌄
Yes—configure request types, forms, custom stages, and routing rules by role, location, or priority. Bulk updates and drag-and-drop Kanban are built-in.
Do you support push notifications? ⌄
Yes—web push via the PWA, plus Slack/Teams notifications. Escalations use SLA timers to drive urgency when needed.
Security & Compliance
How is our data secured? ⌄
We use HTTPS/TLS in transit, at-rest encryption on managed databases, RBAC permissions, and audit logs. Enterprise plans support SSO (SAML/OAuth).
Where is data hosted? ⌄
We use trusted cloud infrastructure. Enterprise customers can discuss regional hosting and data processing needs during security review.
Do you offer a DPA and security overview? ⌄
Yes—our security summary and DPA are available upon request as part of procurement.
Pricing & Billing
What plans are available? ⌄
Starter (free) for pilots, Teams for growing ops, and Enterprise for SSO, advanced SLAs, and integrations. See pricing.
How do you bill—by seat or by venue? ⌄
Plans are optimized for operational teams rather than per-guest usage. We’ll scope seats, locations, and add-ons to fit your footprint.
Do you offer annual discounts? ⌄
Yes—annual commitments come with savings. We also offer event-based or seasonal terms in select cases.
Is there a free pilot? ⌄
Starter lets you pilot a single venue. If you need advanced routing or integrations, we’ll structure a short paid pilot with clear success criteria.
Setup & Onboarding
How long does setup take? ⌄
Most teams go live quickly—configure request types, print QR codes, invite users, and you’re moving. Multi-venue rollouts are staged with training and go-live support.
What’s included in onboarding? ⌄
- Playbooks for request types and SLAs
- Routing rules per role/location
- Staff training and quick-start guides
- Optional data import & integrations
Do you offer event-day coverage? ⌄
Yes—premium support and event-day standby are available on Enterprise.
Integrations & Data
Slack & Microsoft Teams? ⌄
We support notifications, two-way actions, and capturing replies back into Tasqly via Slack/Teams apps and webhooks.
POS and payments? ⌄
Where supported, enrich tasks with items, SKUs, or tender data. Tell us your stack and we’ll review options.
Exports and BI? ⌄
Export CSV, ship to storage, or connect via API for dashboards. Our analytics surface KPIs, trends, and responder performance out of the box.
Still have questions?
We’ll tailor a demo to your operation and map the rollout—no pressure, no fluff.