1. Agreement & Definitions
These Terms of Service (“Terms”) are between Tasqly Inc. (“Tasqly”, “we”, “us”) and the organization or person agreeing to them (“Customer”, “you”). “Services” means Tasqly’s website and software services, including the PWA and mobile/kiosk experiences, routing and SLA tools, workboards/KDS, notifications, analytics, APIs, and integrations. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
We may update these Terms from time to time. Changes will be effective upon posting, unless otherwise stated. If a material change applies to an existing subscription, we will provide reasonable notice.
2. Accounts & Administration
- Registration: You must provide accurate account information and keep it up to date.
- Admins: Customer designates administrators who manage users, roles (RBAC), locations, integrations, and settings. Customer is responsible for actions taken under its accounts.
- Eligibility: You must be at least 16 years old to use the Services.
- Credentials: Keep credentials confidential. Notify us immediately of unauthorized access.
- Trials & Betas: Certain features may be offered as free trials or betas; they are provided “as is” with no commitments and may change or end at any time.
3. Licenses, Customer Data & Ownership
- Customer Data: Content you submit to the Services (e.g., requests, tasks, photos, comments, metadata) remains your property. You grant Tasqly a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Services and as otherwise permitted by these Terms.
- Tasqly IP: The Services, software, and all related IP are owned by Tasqly and its licensors. No rights are granted except as expressly stated.
- Feedback: If you provide feedback or suggestions, Tasqly may use them without restriction or obligation.
- Usage Data: We may collect and use de-identified or aggregated data for analytics, security, and product improvement.
4. Acceptable Use
You will not (and will not permit anyone to):
- violate laws or third-party rights; upload illegal, obscene, or harmful content;
- reverse engineer, decompile, or attempt to derive source code;
- interfere with or disrupt the Services or their security;
- circumvent quotas, rate limits, or access controls;
- use the Services for high-risk activities where failure could lead to death, personal injury, or environmental damage;
- send spam or unauthorized communications; or
- collect or process sensitive personal data unless permitted by law and your agreement.
We may suspend access if we reasonably believe a violation has occurred, to mitigate harm, or for security reasons.
5. Third-Party Services & Integrations
The Services may interoperate with third-party products (e.g., Slack/Teams, optional POS/printing, analytics, email/SMS). Your use of third-party services is governed by their terms, not these Terms. Tasqly is not responsible for third-party services or their handling of data. You can enable/disable integrations in settings.
APIs and webhooks are subject to reasonable usage limits and policies that we may modify with notice.
6. Fees, Taxes & Payment
- Plans: Fees for paid plans are as stated on the website or in an order form. Subscriptions renew automatically for the same term unless canceled per this section.
- Billing: You authorize us or our payment processor to charge all applicable fees using your provided payment method. Late payments may incur finance charges and/or suspension.
- Taxes: Fees exclude taxes. You are responsible for applicable taxes, excluding taxes based on our net income.
- Changes: We may change pricing for future terms with reasonable prior notice.
- Refunds: Unless required by law or stated otherwise in an order form, fees are non-refundable.
7. Term & Termination
- Term: These Terms begin when you first use the Services and continue while you use them or have an active subscription.
- Termination for Cause: Either party may terminate if the other materially breaches and fails to cure within 30 days of notice.
- Effect: Upon termination, access ends. We will make Customer Data export available for a limited time in a reasonable format unless prohibited by law or your administrators request immediate deletion.
- Survival: Sections covering ownership, confidentiality, disclaimers, limits of liability, indemnities, and dispute resolution survive.
8. Security, Privacy & Confidentiality
- Security: We maintain administrative, technical, and physical safeguards appropriate to the risk (e.g., TLS, encryption at rest, RBAC, audit logs). See our Privacy Policy.
- Confidentiality: Each party will protect the other’s confidential information and use it only as needed to perform under these Terms.
- DPA: For customers subject to data protection laws requiring a Data Processing Addendum (including SCCs, where applicable), Tasqly will enter into a DPA upon request.
9. Warranties & Disclaimers
- Mutual: Each party represents it has the authority to enter into these Terms.
- Service: We will provide the Services in a professional and workmanlike manner.
Disclaimer: EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ANY BETA/TRIAL FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TASQLY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, OR DATA; OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR (A) YOUR PAYMENT OBLIGATIONS; (B) YOUR INFRINGEMENT/MISAPPROPRIATION OF TASQLY IP; OR (C) YOUR INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO TASQLY FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
Some jurisdictions do not allow certain limitations; in such cases, the above limits apply to the fullest extent permitted.
11. Indemnification
- By Tasqly: We will defend and indemnify Customer against third-party claims alleging that the Services, when used as permitted and unmodified, infringe a U.S. patent, copyright, or trademark, or misappropriate a trade secret, and will pay resulting damages and reasonable fees. We may procure rights, modify, or replace the Services; if not feasible, we may terminate access to the affected component with a pro-rated refund for unused prepaid fees.
- By Customer: You will defend and indemnify Tasqly against claims arising from your content or use of the Services in violation of these Terms or law.
- Procedure: The indemnified party must promptly notify the other, allow control of the defense, and provide reasonable cooperation.
12. Dispute Resolution
Informal Resolution: Before filing a claim, the complaining party must send a written notice describing the dispute and attempt informal resolution for 30 days.
Arbitration & Class Waiver (U.S.): Except for small-claims matters or injunctive relief for IP/security, disputes will be resolved by binding arbitration on an individual basis under the Rules of the American Arbitration Association. Class actions and class arbitrations are not permitted. You may opt out of arbitration within 30 days of first agreeing to these Terms by emailing [email protected] with your account details and a statement of opting out.
Governing Law & Venue: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflicts rules. Subject to the arbitration provision, exclusive jurisdiction and venue lie in the state and federal courts located in Delaware, and the parties consent to personal jurisdiction there.
13. General
- Export & Sanctions: You must comply with U.S. and other export control and sanctions laws.
- Force Majeure: Neither party is liable for delays caused by events beyond reasonable control.
- Publicity: We may use your name and logo to identify you as a customer unless you opt out in writing.
- Assignment: Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all assets.
- Notices: Legal notices to Tasqly: [email protected]. Notices to you may be sent to your account email or posted in the Service.
- Entire Agreement: These Terms, any order forms, and any DPA constitute the entire agreement and supersede prior agreements regarding the Services. If there is a conflict, an executed order form controls, then these Terms.
- Severability & Waiver: If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
Effective: August 28, 2025
Contact
For questions about these Terms, contact [email protected] or [email protected].
