Product capabilities

All-in-one Features for High-Velocity Teams

From request capture to real-time routing and KDS, through SLA-aware escalation and analytics—Tasqly brings every step together in a fast, installable PWA.

Intake & Portals Dispatch & Routing Workboards & KDS Notifications SLAs & Escalations Analytics Admin & Permissions Integrations & API Security Performance & Offline

QR & Public Portals

  • Per-venue, suite, or station links with rate limits
  • Custom forms, branding, and confirmation flows
  • Auto-acknowledgement & optional email receipts

PWA & Mobile Web

  • Installable on iOS/Android & desktop
  • Offline queueing and auto-sync on reconnect
  • Push notifications & deep links to tasks

Kiosks & Stations

  • Touch-optimized UI and large tap targets
  • Idle reset & session timeouts for shared devices
  • Optional receipt or label auto-print

Signal-Based Assignment

  • Availability & load (active tasks, recency)
  • Proximity or zone affinity
  • Role, skill, certifications, seniority

Priorities & SLAs

  • Per-category targets & escalation paths
  • VIP, safety, perishables, revenue-impacting flags
  • Quiet hours & blackout windows

Overrides & Bulk Actions

  • Manual assignment and re-routing
  • Bulk updates on workboards
  • Supervisor approvals & locks

Kanban Workboards

  • Custom stages with drag-and-drop
  • Filters by role, location, category, SLA risk
  • Quick actions, batch select, and shortcuts

KDS for Prep & Delivery

  • Active/Delivered tabs with timers
  • Color states for SLA risk and aging
  • Optional label/receipt auto-print

Proof & Handoffs

  • Photos, signatures, and notes
  • Internal vs. external comments
  • Delivery confirmation and subtasks

Push, Email, SMS

  • Opt-in channels per user & role
  • Templated messages with variables
  • Rate-limits and do-not-disturb windows

Slack & Teams

  • Notify channels and individuals
  • Two-way actions: accept, update, comment
  • Threaded updates back to the ticket

Follow-ups & Nudges

  • SLA-aware reminders and reassignment
  • Supervisor pings for idle or at-risk tasks
  • Auto-close with grace periods

Targets per Category

  • Response vs. resolve windows
  • Different thresholds by priority
  • Venue or zone overrides

Escalation Paths

  • Secondary teams or supervisors
  • Multi-stage escalation ladder
  • Incident tagging & post-mortems

Schedules & Quiet Hours

  • Shift-aware routing & calendars
  • Blackout windows for events
  • Holiday exceptions

Heat Maps

  • By time of day and location
  • Category & priority overlays
  • Identify bottlenecks fast

Response Histograms

  • Distributions vs. SLA targets
  • Trend lines & seasonality
  • Coach with real data

Exports & BI

  • CSV and webhook streams
  • APIs for dashboards
  • Scheduled snapshots

RBAC & Roles

  • Role & location-based visibility
  • Scoped actions & approvals
  • Audit logs across entities

SSO Options

  • Email/password or SSO
  • Session hardening
  • Device management

Multi-Location

  • Venues, zones, and stations
  • Shared or segmented data
  • Per-location routing rules

Webhooks & APIs

  • Create & update tasks programmatically
  • Signed webhooks for events
  • API keys with scopes

Slack/Teams Apps

  • Notify channels or DMs
  • Take actions in-thread
  • Bring replies back to tasks

POS & Printing

  • Optional receipt/label printing
  • SKU & tender enrichment (where supported)
  • KDS integrations

Security Controls

  • Role-based access control
  • Audit trails on key actions
  • Scoped API keys & signed webhooks

Identity & Sessions

  • Email/password or SSO
  • Session persistence with hardening
  • Device-friendly auth for frontline teams

Resilience

  • Offline queueing in the PWA
  • Automatic retries on reconnect
  • Graceful error handling

Snappy UI

  • Instant navigation between views
  • Lazy loading of heavy assets
  • Touch-sized targets & gestures

Works Offline

  • Queue actions while offline
  • Sync seamlessly on reconnect
  • Conflict-aware updates

Configurable UX

  • Per-role defaults and filters
  • Lightweight theming & branding
  • Keyboard shortcuts & quick actions

Capability Overview

Capability Starter Teams Enterprise
QR & Public Portals✓✓✓
Kanban Workboards✓✓✓
KDS & Auto-Print—✓✓
Push Notifications—✓✓
Advanced Routing & SLAs—✓✓
Analytics & ExportsBasic✓✓
SSO & RBAC——✓
APIs & Webhooks—✓✓
Premium Support—Business hours✓
Book a demo See pricing

See it in Action

Give us 20 minutes and we’ll tailor a walkthrough to your venues, roles, and peak periods.

Request a live demo See the workflow