Our story

From escalations to outcomes

Tasqly began inside Charter Communications, where we built a fast, clear way for leads to stay efficient, aligned, and on-track when escalations arose. Today we bring that same rigor to hospitality, venues, and enterprise teams everywhere.

Origin Breakthrough Values Milestones Team

It started at Charter

In 2019, our founding team worked within customer operations at Charter Communications. Leads juggled dozens of parallel threads—tickets, chats, emails—whenever escalations hit. Ownership was fuzzy, SLAs were hard to see, and teams lacked a shared source of truth.

We built a lightweight prototype that captured every escalation, routed it to the right lead, and surfaced timers, nudges, and proof—all in one place. The impact was immediate: faster responses, fewer misses, calmer shifts.

-32%SLA breaches
+41%Lead throughput
98%On-time handoffs

*Early pilot outcomes from Charter internal prototype

Early Charter leads reviewing dashboard
Escalation clarity

One panel. One owner. One timeline.

We focused on the essentials: clear ownership, time-bound stages, and real-time visibility for supervisors. As the prototype matured, supervisors asked for it across more regions and lines of business.

  • Signal-based assignment to the best available lead
  • Timers, nudges, and SLA-aware escalations
  • Proof on completion—photos, notes, and signatures

The breakthrough

We took the internal playbook and rebuilt it as a resilient, installable PWA with routing, workboards, and KDS patterns. The result became Tasqly: a platform that routes, tracks, and resolves work in real time across venues and teams.

  • Fast, offline-friendly UI for frontline devices
  • Role & location aware permissions for clarity
  • Analytics to coach teams and forecast demand

What we kept from Day 1

Clarity over complexity

Every task shows owner, stage, and time remaining—no guesswork.

Speed where it counts

Instant routing and bulk actions reduce friction when volume spikes.

Accountability as a feature

Proof, audit trails, and SLA ladders make outcomes measurable.

Clarity

Work should be unambiguous: owner, priority, deadline. We design for signal, not noise.

Speed

Escalations can’t wait. The UI and the engine prioritize time-to-action.

Accountability

When everyone can see the plan and the proof, outcomes improve—consistently.

Milestones

Year Milestone Impact
2019 Charter escalation prototype Reduced SLA breaches & improved lead throughput
2020 PWA foundation & routing engine Offline queueing, instant navigation, mobile-first UX
2022 KDS & workboards Prep/delivery flows, proof & handoffs at scale
2024 Analytics & exports Heat maps, SLA distributions, and BI integrations
2025 Multi-venue enterprise rollouts Role/location controls, schedules, and advanced SLAs
Talk to us See the workflow

Team

Operators, designers, and engineers who obsess over clear outcomes and calm shifts.

Team member 1

Jake Boyer

Co-founder & Product

Built escalation dashboards at Charter; now shapes Tasqly’s workflow UX and SLAs.

Team member 2

Amira Patel

Co-founder & Engineering

Leads routing, sync, and offline engine; loves shaving milliseconds from critical paths.

Team member 3

Marco Ruiz

Design & Research

Turns frontline feedback into calmer, clearer interfaces across web and PWA.

See Tasqly in action

Give us 20 minutes and we’ll tailor a walkthrough to your venues, roles, and peak periods.

Request a live demo Explore features