Tasqly — Enterprise Request & Task Management
Case Study

Tasqly ✕ Hotel Ops — Guest Services: +22 NPS

Unified requests and SLA timers improved response consistency and guest delight. Tasqly connected Front Desk, Housekeeping, Engineering, and F&B with structured intake, automatic routing, and auditable handoffs—so every promise had a clear owner and a visible clock.

Unified Intake SLA Timers Auto-Routing Service Recovery Multilingual Templates Shift Handoffs Room Context Dashboards
Hotel front desk greeting a guest
+22 NPSQuarter-over-quarter lift after rollout
92%Requests resolved within SLA across shifts
7m medianTime to first response at peak
−30%Fewer escalations to managers/duty phone

How Tasqly Delivered

📱
Unified intake: QR, in-room tablet, kiosk, and SMS all land in one queue with room, guest, and priority context.
🧭
Auto-routing: Dispatch to Housekeeping, Engineering, Bell, or F&B based on type, SLA, and availability.
⏱️
SLA timers & nudges: Clear countdowns, breach alerts, and shift-aware reassignment keep promises visible.
🧾
Ticket clarity: Printed/digital tickets with room, items, modifiers, and guest notes for zero-guesswork delivery.
🌐
Multilingual templates: Auto-phrasing for confirmations and completions in the guest’s preferred language.
💳
Service recovery: One-tap comps/credits logged to the reservation with approvals.
📊
Command dashboards: Live SLA health, floor hotspots, and throughput by hour and shift.
Front Desk Housekeeping Engineering Bell F&B Reservations

At-a-Glance Flow

Built for 24/7 operations—shift-aware, multilingual, and SLA driven.

Outcomes

🏆
+22 NPS: Consistent acknowledgements and on-time resolutions increased guest satisfaction and reviews.
⏳
92% within SLA: Timers, nudges, and reassignment kept work inside promised windows across shifts.
📉
−30% escalations: Fewer duty-phone calls and manager interventions during peak occupancy.
🧪
Auditability: Every action tied to a reservation with timestamps—supporting training and recovery analytics.
Book a live demo Explore features