Comprehensive Platform Features
Smart Routing Engine
Automatically assign tasks based on customizable rules—location radius, role skillset, shift availability, and SLA priorities.
Conditional Workflows
Design multi-step processes with branch logic, approvals, and timed escalations to any supervisor or backup team.
Guest-Facing Portals
Provide QR-code menus, mobile web forms, kiosks, and APIs for seamless guest requests without downloads.
Mobile & Desktop Apps
Responsive web apps with offline support, push notifications, and real-time updates for any device.
Analytics Dashboard
Pre-built and custom reports on volume, response times, staff performance, and ROI metrics—exportable CSV/JSON.
Integrations & API
One-click connects with Slack, Teams, ServiceNow, OpsGenie, Google Calendar, POS and payment gateways, plus REST API.
Role-Based Access Control
Define granular permissions for admins, managers, front-line staff, and guests with SSO and SAML support.
Custom Fields & Forms
Add bespoke fields, attachments, and dropdowns to any request type for tailored data capture.
Audit Trail & Compliance
Full history of every action, audit logs, and exportable records to meet regulatory requirements.
Multilingual Support
Localize UI, notifications, and forms in multiple languages out-of-the-box.
Automated Alerts & Escalations
Real-time alerts to SMS, email, or push; auto-escalate overdue tasks based on SLA breaches.
Custom Branding
White-label portal, custom theming, domain mapping, and CSS injection for on-brand experiences.